Cancellation policy

The Filter Plan
The Filter Plan sends two replacement filters every six months for $55, shipping included. There is no minimum term and no cancellation fee.

Billing
Each shipment is charged to your saved payment method when it is placed, on the plan’s schedule. We email you before each shipment is billed. Prices do not include sales tax, which is calculated per shipment based on the delivery address.

Changing or cancelling
You can skip the next shipment, change its date, update the address or payment method, or cancel the plan at any time from your account on belon.com, through the link in the plan emails, or by emailing support@belon.com. Changes and cancellations take effect immediately and apply to any shipment not yet billed. Cancelling stops future shipments; it does not affect a shipment that has already been billed.

Shipments already billed
A billed shipment is treated as a filter purchase under the BELON Return & Refund Policy: unopened filters can be returned within 30 days of delivery.

Price changes
If the plan price changes, we email you at least 30 days before the new price applies to your plan. You can cancel before then at no cost.

Failed payments
If a payment fails, we email you and retry. The shipment is held until the payment goes through. If it still fails, the plan is paused until the payment method is updated.

Contact: support@belon.com