Refund policy

BELON Return & Refund Policy

The 60-Day Trial, returns, refunds, and exchanges.

The 60-Day Trial

Try BELON for 60 days. If it's not for you — or your water — send it back for a full refund.

That sentence is the policy; here are its working parts:

  • What it covers: your first BELON system order from belon.com — the funnel kit and, if you bought one, the carafe. One trial per customer.
  • The clock: 60 days from the day the order is delivered.
  • Any reason counts. Filter life varies with water, and some water is hard on filters — if BELON isn't working out with yours, that is exactly what this trial is for. Used is expected; you were supposed to use it.
  • How: email support@belon.com with your order number. We send a prepaid return label; drop the box off. Original packaging is appreciated if you still have it, but its absence won't void your return — any sturdy box will do.
  • The refund: 100% of what you paid for the returned items, to your original payment method, within 10 business days of the return reaching our warehouse. We'll email you at each step so nothing disappears into silence.

Replacement filters and subscription shipments

Filters are consumables, so they follow conventional rules rather than the trial:

  • Unopened filters can be returned within 30 days of delivery for a full refund, same prepaid-label process.
  • Opened filters can't be restocked and aren't returnable — except when defective, which is a warranty matter and costs you nothing: see the BELON Limited Warranty.
  • Subscription shipments can be skipped, rescheduled, or cancelled anytime before they're billed, from your account or the email we send before each charge. Once a subscription order has shipped, it's treated as a filter purchase under the rules above.

Damaged, lost, or wrong

If an order arrives damaged, arrives wrong, or doesn't arrive at all, email support@belon.com — photos help for damage. We replace transit-damaged, lost, or incorrect orders at our cost, or refund you if you'd rather. You will never be redirected to negotiate with a shipping carrier.

Exchanges

We keep it simple: return under the applicable rule above and place a new order. If a price changed against you in between, tell us and we'll honor the price you originally paid.

Fine print, kept short

This policy applies to purchases from belon.com; purchases from a future authorized retailer follow that retailer's return policy (the BELON Limited Warranty applies either way). Nothing here limits any rights consumer protection law gives you. We can update this policy with a dated change log, and changes never apply to orders already placed.

Questions: support@belon.com